Customer.io is hiring a
Senior Site Reliability Engineer, Remote
![Logo of Customer.io](https://cdn.jobscollider.com/logo/customer-io-9023-0.webp)
Summary
Customer.io is seeking a collaborative Site Reliability Engineer with 7+ years of experience to design, build, and maintain infrastructure, plan growth, automate deployment processes, and be on call for incidents. The role offers opportunities for skill development and growth in a remote-first team.
Requirements
- Based in North/South American time zones
- Preferably 7+ years of experience as a site reliability engineer and/or software engineer
- Experience in managing and working with RDB systems (MySQL)
- A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure
- Proven experience building cloud infrastructure via code using Terraform and automating operational toil
- Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance
- Ability to work with all Engineering teams and lead technical discussions and solve problems
- Inclination to proactively find problems and solve them
- Ability to coach junior SREs and elevate them
- Ability to take on long-term projects and see them through completion
- A security-first mindset
- A self-starter who values synchronous and asynchronous work
Responsibilities
- Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
- Plan the growth of Customer.io ’s infrastructure
- Automate the deployment process to make it as boring as possible
- Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
- Ensure we have adequate observability of our infrastructure and applications
- Debug production issues across services and levels of the stack
- Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
Preferred Qualifications
- Go experience is a nice to have, but most of our engineers have succeeded while picking it up on the job
- Experience working with Google Cloud Platform is nice to have
This job is filled or no longer available
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