Customer.io is hiring a
Senior Site Reliability Engineer, Remote

Summary

Customer.io is seeking a collaborative Site Reliability Engineer with 7+ years of experience to design, build, and maintain infrastructure, plan growth, automate deployment processes, and be on call for incidents. The role offers opportunities for skill development and growth in a remote-first team.

Requirements

• Based in North/South American time zones
• Preferably 7+ years of experience as a site reliability engineer and/or software engineer
• Experience in managing and working with RDB systems (MySQL)
• A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure
• Proven experience building cloud infrastructure via code using Terraform and automating operational toil
• Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices
• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance
• Ability to work with all Engineering teams and lead technical discussions and solve problems
• Inclination to proactively find problems and solve them
• Ability to coach junior SREs and elevate them
• Ability to take on long-term projects and see them through completion
• A security-first mindset
• A self-starter who values synchronous and asynchronous work

Responsibilities

• Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
• Plan the growth of Customer.io ’s infrastructure
• Automate the deployment process to make it as boring as possible
• Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
• Ensure we have adequate observability of our infrastructure and applications
• Debug production issues across services and levels of the stack
• Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together

Preferred Qualifications

• Go experience is a nice to have, but most of our engineers have succeeded while picking it up on the job
• Experience working with Google Cloud Platform is nice to have