Senior Site Reliability Engineer

Summary

Join Dayshape, an award-winning software scale-up, as a Site Reliability Engineer. You will be part of the Site Reliability Engineering BAU team, focusing on managing and improving Dayshape's cloud estate in Azure. The role involves automating tasks, enhancing observability, optimizing costs, and improving incident management. You will also mentor junior team members and participate in an on-call rotation. Dayshape offers a competitive salary, professional development opportunities, generous paid time off, and various benefits including private healthcare, income protection, and a matched pension scheme. This is a remote or hybrid role, ideally based near Edinburgh but open to other UK locations.

Requirements

• Be operationally minded and have a bias towards operational improvement through process and automation
• Be well organised and eager to bring organisation to chaotic scenarios
• Extensive experience working as a site reliability engineer
• Working within an established SRE team and be able to talk through the key principles of managing a large infrastructure estate
• Monitoring infrastructure and applications hosted using taking into consideration: Observability, Alerting, Uptime SLA’s and SLO’s
• Azure Devops pipeline management
• Strong collaboration with both engineering teams and colleagues in customer-facing teams
• Excellent communicator both in written and verbal forms
• Comfortable breaking down big tasks into small chunks, solving tricky problems and tackling risks
• Be able to keep a cool head in pressure situations, maintaining a problem-solving mindset, but also knowing when to escalate
• Guiding and mentoring more junior team members

Responsibilities

• Maintain and improve management of our cloud estate in Azure
• Improve our ability to scale the BAU team through automation of manual tasks, and delivery of self-service tooling
• Improve the observability of Dayshape through reporting and tool creation
• Drive improvements to our Cost of Giving Service (COGS)
• Diagnose, triage, investigate and manage escalated issues
• Drive improvements to our incident management and reporting processes
• Carry out daily and weekly estate management tasks such as deployments and other change requests
• Support, mentor, and coach other members of the team
• Be part of an Out Of Hours on-call rota (one week in 6 roughly)

Benefits

• Starting salary between £55,000 and £60,000, depending on experience
• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Enhanced family leave policies
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year - a chance to experiment and work off-project
• Weekly All Hands meeting for inspiration and over-communication
• Volunteering time – up to 20 hours a year to participate in volunteer work
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!