Senior Site Reliability Engineer

Summary

Join Going, a bootstrapped and profitable travel-tech company, as a Senior Site Reliability Engineer to enhance our Observability, CI/CD, Automation, Developer Experience, App Quality, and Automated Testing. Partner with engineering and product teams to build scalable, secure, and reliable systems. Focus on automation, quality, and increasing engineering team efficiency. Responsibilities include building observability for CI/CD, automating testing frameworks, designing test automation strategies, defining and reporting on SLOs/SLAs, creating automated feedback loops, enhancing CI/CD pipelines, building and maintaining IaC, auditing developer experience, leading incident response, mentoring junior engineers, and collaborating across teams. The role requires 10+ years of software or infrastructure engineering experience, including 2+ years in an SRE role, and 5+ years in a senior leadership role. A strong background in CI/CD tooling, cloud architecture, IaC, containerization, observability, and security is essential. The company offers a competitive salary, 100% remote work, comprehensive benefits, and various perks.

Requirements

• 10+ years of professional software or infrastructure engineering experience, including 2+ years in an SRE, platform, or DevOps-focused role
• 5+ years in a senior role leading technical decisions, project delivery, and cross-team collaboration
• Deep experience with CI/CD tooling and quality automation for backend, web, and mobile applications
• Fluency in cloud architecture and operations on AWS, GCP, or Azure
• Strong skills in infrastructure-as-code (e.g., Terraform or CloudFormation)
• Familiarity with containerized environments and orchestration (Docker, Kubernetes)
• Proficient in observability and monitoring systems (Datadog preferred, or Prometheus/ELK/Otel)
• Solid understanding of modern security and compliance best practices
• Strong communicator and collaborator across engineering disciplines

Responsibilities

• Build observability for CI/CD performance, test flakiness, error tracking, and deployment reliability
• Automate testing frameworks into CI/CD processes for infrastructure, web, mobile, and backend app health
• Design test automation strategies that integrate seamlessly with product engineering workflows
• Help define, instrument, and report on SLOs and SLAs
• Create automated feedback loops to ensure product engineering teams can see and effectively triage bug fixes, improvements, and errors
• Enhance CI/CD pipelines to streamline development workflows and reduce time-to-production
• Build and maintain infrastructure as code (IaC) to ensure consistency and repeatability of CI/CD pipelines
• Audit the current developer experience to identify risks, inefficiencies, and opportunities for improvement
• Lead incident response and postmortem processes, ensuring the team is proactive in preventing future outages
• Act as a mentor to junior engineers, sharing best practices and fostering a culture of continuous improvement
• Collaborate with product, data, and engineering teams to align infrastructure with evolving business needs

Preferred Qualifications

• Experience with test automation frameworks across API, frontend, and mobile testing
• Programming/scripting experience in Python, Go, Bash, or Ruby
• Past experience managing incidents and designing for high availability
• Experience supporting ML/data platforms (bonus but not necessary)
• Background working in high-scale consumer or B2B SaaS environments

Benefits

• $155,000 + equity
• 100% remote work environment
• Annual team retreats
• Open vacation policy, with a 15-day minimum
• Comprehensive health, vision, dental, and life insurance
• 401(k) with a 5% match
• $750/quarter remote work, wellness, and wisdom stipend
• Up to 12 weeks of paid family leave
• Meetup stipend when you cross paths with a co-worker
• Continuing education & development reimbursement