Senior Site Reliability Engineer

Summary

Join Granicus as a Senior Site Reliability Engineer (SRE) and contribute to the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability. This role involves on-call production support, monitoring and maintaining systems, automating processes, incident management, system improvements, collaboration with software engineers, documentation, capacity planning, and security implementation.

Requirements

• Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud)
• Experience with scripting languages such as Python, Bash, or Ruby
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 5+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems
• Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud)
• Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++)
• Advanced knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies
• The position requires flexibility in working hours to cover for any overlap and attend team meetings as needed
• 24/7 on-call, including weekends (typically one week every month)

Responsibilities

• On-call Production Support: Provide production support on a shift according to the team on-call roster
• Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface
• Work on SREs backlog items
• Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability
• Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention
• Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence
• System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance
• Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes
• Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team
• Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth
• Security: Implement and adhere to security best practices to protect our systems and data

Preferred Qualifications

• 5+ years experience in a SRE, DevOps or Software Engineering role
• Relevant certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or similar
• In-depth understanding of containerization (Docker, Kubernetes) and infrastructure as code (Terraform, CloudFormation)
• Experience with database management (SQL, NoSQL), load balancing, and distributed systems

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
• We bring in special guests from time to time to discuss issues that impact our employee population