Senior Site Reliability Engineer

Summary

Join Owner.com, a rapidly growing restaurant-commerce platform, as a Senior SRE/DevOps Engineer. You will play a crucial role in ensuring the reliability and scalability of our systems, working on site-reliability engineering and DevOps enablement. This position involves designing for uptime, performance, and resiliency, as well as building tools, CI/CD pipelines, and automation. You will collaborate with various engineering teams and contribute to incident response and post-mortems. Your work will directly impact thousands of restaurants and millions of diners daily. The role offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Requirements

• 5+ years running production workloads on AWS (or GCP/Azure) with infrastructure-as-code (Terraform/CDK/CloudFormation)
• Hands-on experience operating container orchestration (ECS, EKS, Kubernetes, Nomad, etc.) and designing blue/green or canary rollouts
• Depth in at least two of our core datastores (Postgres, MongoDB, Kafka) including backup/restore, upgrades, and performance tuning
• Fluency with CI/CD pipelines (we use Buildkite + GitHub Actions) and a knack for automating everything with shell, Python, or TypeScript
• Proven track record setting up monitoring/alerting in Datadog, Prometheus, or similar, with clear SLO/SLA ownership
• Strong grasp of linux networking, load balancing (Cloudflare/ELB), and CDN/edge-security concepts
• Excellent incident-management and root-cause analysis skills; able to write crisp RCAs and follow through on action items
• Passion for customer-centric thinking, rapid iteration, and continuous learning

Responsibilities

• Design for reliability: Set SLOs/SLIs, build self-healing architectures, and drive incident-prevention projects that keep our APIs and real-time ordering flows <100 ms p95
• Own observability: Level-up dashboards, alerts, and distributed tracing so teams can detect issues before customers do
• Automate deployments: Evolve our Buildkite pipelines and Terraform modules to give engineers <10-minute, one-click rollouts (and clean rollbacks)
• Champion security & compliance: Harden infra with least-privilege IAM, threat-model topology changes, and guide SOC 2 / PCI efforts
• Partition & scale data-stores: Tune Postgres for multi-TB workloads, maintain Mongo sharding, and shepherd Kafka topic management as event volume climbs
• Lead incident response: Rotate with the on-call SREs, run blameless post-mortems, and convert findings into durable fixes
• Mentor & collaborate: Pair with product engineers on capacity reviews, guide junior devs on Docker best-practices, and evangelize “you build it, you run it.”

Preferred Qualifications

• Experience with NestJS or other Node.js backends at scale
• Prior work in PCI-DSS or SOC 2 environments
• Familiarity with GitOps workflows (Argo CD, Flux)
• Exposure to mobile CI (React-Native pipelines), LaunchDarkly/feature-flags, or chaos-engineering

Benefits

• The estimated base salary range for this role is $170K - $210K, plus a generous pre-IPO equity package
• 100% remote across the U.S. or Canada (option to drop into our SF office)
• Comprehensive health, dental, and vision coverage
• Home-office stipend, top-tier laptop, and any tools you need to excel
• Twice-annual team off-sites