Senior Site Reliability Engineer

Summary

Join Jamf as a Senior Site Reliability Engineer and contribute to the stability and reliability of our systems. You will leverage SRE best practices and automation to balance development velocity with customer needs. This role involves identifying platform and process improvements, collaborating with teams to resolve issues, performing root cause analysis, and creating technical documentation. You will lead cross-functional collaboration on critical customer escalations and advise stakeholders. The position requires a minimum of 5 years of IT experience and expertise in Java, AWS services, Agile methodologies, and database optimization. Jamf offers a hybrid work model and a supportive, inclusive work environment.

Requirements

• 2 year / Associates (Required)
• Minimum of 5 years of experience in IT (Required)
• Experience identifying, tuning, and fixing issues with software in Java (Required)
• Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers. (Required)
• Experience working within a form of the Agile development framework process. (Required)
• Experience optimizing SQL queries and database engine tuning (Required)
• Experience using and troubleshooting AWS services like: EC2, S3, CloudFront, EKS (Kubernetes), RDS, Aurora (Required)
• Experience using and troubleshooting Java technologies (Spring, Tomcat, Hibernate) (Required)
• Experience utilizing system monitoring tools (i.e. Grafana, Prometheus, LogicMonitor) (Required)

Responsibilities

• Identify improvements in both the platform and processes by implementing established SRE concepts with the goal of improving product and system reliability
• Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes
• Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings
• Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate
• Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome
• Lead cross-team and cross-department technical collaboration in critical customer escalations
• Advise stakeholders and senior leadership on critical customer escalations
• Occasionally provide off hours support for deployments and customer escalations

Preferred Qualifications

• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences
• Experience using CI/CD tools (Jenkins, Spinnaker)
• Experience writing infrastructure as a code (Terraform)
• Experience working with containers

Benefits

• Remote, in-office, and hybrid roles
• Clear career path that enables you to grow under supportive leadership and management