Tyk is hiring a
Senior Site Reliability Engineer

Summary

Join Tyk as a Senior Site Reliability Engineer (SRE) and collaborate with the Principal SRE to shape and implement the SRE strategic plan. Lead the SRE team in translating strategy into actionable plans, address wellbeing and performance concerns, work with AWS and other cloud providers, and more.

Responsibilities

• Collaborate with the Principal SRE to shape and implement the SRE strategic plan
• Lead the SRE team in translating strategy into actionable plans, coordinating these through the SCRUM process
• Address wellbeing and performance concerns, fostering a positive and productive team environment
• Work with the Principal SRE and Scrum Master to analyze wellbeing survey outcomes and develop improvement plans
• Champion operational communication, ensuring high-quality and timely updates on team progress
• Ensure SLA compliance for our cloud environment through proactive monitoring
• Develop and oversee the roadmap for proactive alerting and monitoring
• Define and track key performance metrics for cloud services, driving continuous improvement
• Design and implement solutions to maintain and enhance KPIs
• Lead performance tuning and fault finding by analyzing metrics from operating systems and applications
• Optimize system and infrastructure performance, focusing on innovation and customer needs anticipation
• Engage with commercial teams to understand growth plans and develop corresponding SRE strategies
• Direct the analysis of cloud infrastructure, focusing on automation, scalability, and management
• Align with the Principal SRE on automation strategies for cloud-operations tasks
• Model excellence in software design and automation to enhance Tyk Cloud services, creating runbooks and knowledge sharing
• Conduct blame-free root cause analysis postmortems, reporting findings and recommendations
• Document operational processes and policies, ensuring replicability and adherence
• Provide on-call support, ensuring effective response and resolution in line with SLAs
• Plan and execute software upgrades to optimize cloud services
• Assist commercial teams with data requests and account management
• Champion and adhere to SCRUM methodologies within the SRE team