Senior Site Reliability Expert

Summary

Join Lightspeed Hospitality's Site Reliability Engineering (SRE) team and contribute to the continuous improvement of software delivery processes. You will use automation to manage and monitor systems, design operational solutions for increased efficiency, and collaborate with developers to build scalable cloud infrastructure. Responsibilities include adhering to best practices, providing timely assistance during incidents, and being on call periodically. The ideal candidate possesses strong AWS, Docker, Kubernetes, and Linux experience, along with expertise in configuration management and Infrastructure as Code. Strong scripting and programming skills are also required. Lightspeed offers a range of benefits, including equity, flexible time off, remote work, health insurance, retirement contributions, and wellness programs.

Requirements

• Strong knowledge of Amazon Web Services
• Strong experience with Docker, Kubernetes & Linux Systems
• Experience with configuration management tools such as Chef, Puppet, Ansible, Salt
• Experience with Infrastructure as code practices: we use Terraform
• Ability to read & write complex scripts using Shell
• Ability to read & understand programming languages: Python, Ruby, Go, …
• Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
• Ability to partner effectively with other teams
• Ability to plan, organize, prioritize and stay focused
• Good experience provisioning and managing infrastructures with high availability constraints
• Good experience with cloud cost optimization

Responsibilities

• Initiate and contribute to the continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Design and architect operational solutions with the specific goal of increasing the standardization, automation, repeatability, cost-efficiency and consistency of operational tasks
• Working with developers and other SRE to design and build scalable, reliable and cost-efficient Cloud infrastructure
• Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies
• Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)

Preferred Qualifications

• You are a problem solvers who does not shy away from tackling complexity and critical thinking
• You have a strong will to learn, grow and get out of your comfort zone
• You have great energy and passion for technology
• You are able to express yourself flawlessly in English
• You have strong interpersonal skills

Benefits

• Amazing benefits & perks, including equity for all Lightspeeders
• Constant development of both your skill-set and business acumen with limitless growth opportunities
• Lots of autonomy, flexible work culture
• Innovation time to explore and learn at work
• Shaping the company by joining cultural & technical committees
• Tons of growth opportunities into technical or people management roles
• Opportunity to join a fast-paced, high-growth company
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story
• Lightspeed equity scheme (we are all owners)
• Flexible paid time off and remote work policies
• Health insurance
• Contributions to your pension plan - RRSP
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Training opportunities to grow your skills and career
• Volunteer day
• Fully stacked kitchen (hot and cold beverages, meals served)
• Happy hours to build your relationships with colleagues after work