Senior Site Reliability Engineer I

Summary

Join Invoca's Site Reliability Engineering (SRE) team as a collaborative and innovative SRE to build resilient, scalable, and highly available systems for our industry-leading SaaS platform. Ensure seamless, secure, and fast experiences for our B2B customers. Partner with software development teams, acting as an expert consultant to build long-term solutions and shift reliability left. Take ownership of foundational services, ensuring the Invoca platform meets current and future demands. Maintain uptime, performance, cost, and observability of the entire platform. Solve large-scale problems and directly impact customer success. This role reports to the Director of SRE and is remote, open to candidates in the US and Canada.

Requirements

• Professional Experience: You have 4+ years of experience in an SRE, DevOps, Systems Administration, or related Software Engineering role
• Leadership and Initiative: You’ve led technical initiatives and know how to remove roadblocks on complex tasks. You are accountable for your deliverables and proactively build your knowledge to improve solutions
• Collaborative Mindset: You excel at working within a team, helping to manage priorities, and negotiating solutions based on value and constraints. You have an interest and ability in mentoring other engineers
• Compliance Knowledge: You have experience maintaining compliance in at least one framework, such as PCI, SOC2, or ISO27001. Experience working with security teams and/or a DeSecOps culture
• Cloud Computing: Deep experience with cloud-native computing and networking, particularly in AWS or GCP
• Infrastructure as Code: Strong skills with tools like Terraform and Chef
• Containerization: Proficiency with Docker and Kubernetes
• Operating Systems: A solid foundation in Linux (we use Debian)
• Programming: Fluency in a relevant language such as Ruby or Go
• Configuration Management: Experience with tools like Chef
• Databases: Knowledge of database management, particularly with MySQL
• Observability: Hands-on experience with tooling like Prometheus, Grafana, Thanos, and the ELK Stack
• Event-Driven Systems: Familiarity with technologies like Kafka and Consul

Responsibilities

• Architect for Scale and Security: You will be a key player in supporting the cloud infrastructure and security of our SaaS applications, ensuring they are robust and scalable within a continuous deployment environment
• Champion Engineering Excellence: You'll influence the modern Software Development Life Cycle (SDLC), incorporating best practices for scalability, testability, observability, and security into every stage of design and development
• Lead Complex Problem-Solving: You will guide teams through systematic problem identification, evaluation, and implementation, using your exceptional communication skills to drive solutions forward
• Drive Technical Initiatives: You'll take ownership for team outcomes, maintain critical features in production, and help drive prioritization with a customer-focused mindset
• Mentor and Elevate the Team: You will have the opportunity to mentor other engineers, sharing your knowledge and helping to build an even stronger team
• Ensure System Reliability: Maintain highly available infrastructure by participating in a blame-aware, sustainable on-call rotation that focuses on incident response, long-term operational issue remediation, and continuous improvement through Learning From Incidents

Preferred Qualifications

Telephony (Bonus): Exposure to SIP, FreeSWITCH, or Kamailio is a plus

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock Options – All employees are invited to share in Invoca’s success through stock options
• Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more