Remote Senior Software Engineer, JVM - AI Services

Summary

Join Help Scout's mission to deliver powerful AI-powered platforms and build delightful customer service experiences. As a key member of our team, you will have a unique impact on our business success. We're looking for someone with expertise in creating Java-based web services, experience with LLMs and Generative AI, and practical knowledge of ML techniques for search and retrieval.

Requirements

• Excellent, pragmatic engineer that is highly skilled in creating Java based web services
• Expertise and experience with LLMs and Generative AI
• Practical experience with ML techniques for search and retrieval
• Passion and curiosity for science and data gathering to validate our ideas are hitting their goals
• Great communicator and have an excellent command of written and spoken English
• Strong opinions that are loosely held. You are happy to hear and action others folks point of view and equally happy to give feedback to others

Responsibilities

• Build best-in-class AI powered services from the ground up
• Integrate tightly into our existing team, acting as a bridge between generalist backend engineers who may not have specific ML experience
• Make purposeful and data-driven improvements - part of this role is developing key metrics that can inform decisions on the viability or success of a solution
• Advocating for smaller, incremental changes and rapid-delivery, you’ll help to continually add value for our customers whilst being flexible to change
• Keep up-to-date with advancements and proactively suggest ways in which technology can be applied to the business

Benefits

• Healthcare coverage
• Wellness resources