Help Scout is hiring a
Senior Software Engineer

Summary

The job is for a Machine Learning Engineer at Help Scout, a fully remote company on a mission to help businesses delight more customers. The role involves building best-in-class AI-powered services from the ground up, integrating with existing teams, and collaborating with other stakeholders such as Product Managers, Designers, and Technical Program Managers (TPMs).

Requirements

• You are an excellent, pragmatic engineer that is highly skilled in creating Java based web services. Our production services are written in Kotlin so it's a bonus if you have experience there too
• You have expertise and experience with LLMs and Generative AI
• You have practical experience with ML techniques for search and retrieval
• You are equally comfortable with self-directing work, as well as collaborating with the team
• You have a passion and curiosity for science and data gathering to validate our ideas are hitting their goals
• You are a great communicator and have an excellent command of written and spoken English
• You understand the need to balance business and customer needs with agile delivery of tightly scoped, scalable code that stands the test of time

Responsibilities

• You’ll build best-in-class AI powered services from the ground up
• Integrating tightly into our existing team, you will be a source of knowledge about ML techniques, acting as a bridge between generalist backend engineers who may not have specific ML experience
• You’ll make purposeful and data-driven improvements - part of this role is developing key metrics that can inform decisions on the viability or success of a solution
• Advocating for smaller, incremental changes and rapid-delivery, you’ll help to continually add value for our customers whilst being flexible to change
• You’ll always on the lookout for new technologies and techniques to push us further. Part of this role is to keep up-to-date with advancements and proactively suggest ways in which technology can be applied to the business

Benefits

• Each role at Help Scout has a pay range aligned to our salary formula and based on national market data
• Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more