ServiceNow Senior Software Engineer

Summary

Join NewRocket, a global ServiceNow partner, as a Senior Software Engineer specializing in CSM/Workplace. Lead and mentor a team, developing and implementing ServiceNow customizations for large-scale projects. You will gather requirements from stakeholders, configure applications, and integrate ServiceNow with other systems. Leverage your expertise in Flow Designer, Business Rules, scripting, and integrations. Contribute to user acceptance testing, maintain documentation, and remediate production incidents. NewRocket offers ServiceNow training and certification opportunities.

Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow CSM /Workplace
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CSM, Workplace framework, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CSM & Workplace framework
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• As a Senior Software Engineer, you will interface with end-users, IT teams and key stakeholders to gather systems requirements for CSM
• You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
• Strong experience with CSM & workplace processes and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

• We will provide support and guidance to get you up to speed on some of the most amazing projects!
• We provide official ServiceNow training so you can achieve multiple certifications