Senior Software Engineer

Summary

Join NewRocket, a leading ServiceNow partner, as a ServiceNow Senior Software Engineer with FSM experience. You will lead and mentor a team, developing and implementing ServiceNow customizations for large-scale projects. This role requires strong experience with CSM/FSM processes, web services integration, and ServiceNow scripting. You will collaborate with stakeholders, gather requirements, and ensure successful application rollouts. NewRocket offers ServiceNow training and certification opportunities, fostering professional growth. We are committed to a diverse and inclusive workplace.

Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, FSM,  CSM, etc.)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow , ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• Willingness and ability to continue education within the ServiceNow platform and beyond and complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Interface with end-users, IT teams and key stakeholders to gather systems requirements for CSM/FSM solutions
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure integrations between ServiceNow via REST/SOAP web and other applications
• Guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

Official ServiceNow training so you can achieve multiple certifications