Senior Software Engineer

Summary

Join ngrok Inc. as a Senior Software Engineer on the Identity and Observability team, designing, building, and implementing core software systems. You will collaborate with engineers and product teams, participate in code reviews, troubleshoot issues, leverage data insights, and advance technical progress. This role requires 5+ years of experience in Go or similar languages, expertise in distributed systems, and comfort with ambiguity. The position offers a competitive salary and equity, along with comprehensive benefits including 401k matching, fully covered healthcare (employee), and unlimited PTO. ngrok values diversity and inclusion, fostering a collaborative and remote-friendly work environment.

Requirements

• Have 5+ years of experience writing high-quality production software in Go or languages like Rust, C, Java, or C++
• Have worked on distributed systems at scale and possess depth in computer networking
• Are comfortable navigating ambiguity, making trade-offs to deliver features today without compromising long-term quality, and driving innovation
• Thrive in a collaborative, fully remote, distributed team environment and have experience working asynchronously
• Can build alignment across stakeholders and collaborate cross-functionally at a senior level while fostering growth and opportunities for your colleagues
• Are passionate about mentoring, supporting junior engineers, and contributing to a culture of continuous learning and improvement
• Recognize that diversity in thought and background strengthens teams and actively support an inclusive culture
• Learn from mistakes, adapt quickly, and maintain a forward-focused mindset
• Have experience working in a startup environment
• All candidates must be US-based, and legally authorized to work in the United States

Responsibilities

• Build and execute our roadmap for improving Cloud Edge functionality and the platform supporting it
• Collaborate closely with engineers, product teams, and stakeholders to understand requirements and deliver high-quality, scalable solutions
• Participate in code reviews and provide constructive feedback to maintain the highest standard of code quality
• Troubleshoot, debug, and resolve issues across the entire stack, and contribute to the on-call rotation to ensure system reliability
• Leverage data-driven insights to guide actions that improve customer satisfaction and drive business outcomes
• Advance technical progress, gaining buy-in across the organization and ensuring alignment on strategic initiatives
• Build software designed for scalability, supporting large user bases and high-throughput systems
• Mentor and support other engineers, fostering growth, knowledge sharing, and a collaborative culture within the organization

Preferred Qualifications

If your experience is close but doesn’t fulfill all requirements, please apply

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same