Senior Software Engineer

Summary

Join NICE, a global leader in customer experience, financial crime fighting, and public safety, as a Specialist Software Integration Engineer I. This customer-facing, billable role requires technical and business expertise in CXone products, contact center industry, and related technologies. You will be responsible for managing customer expectations, configuring CXone products, coordinating inter-departmental activities, and ensuring timely and accurate project deployments. As a key contributor to revenue generation, you will also play a role in mentoring junior staff and upholding the company's ethical standards.

Requirements

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience
• 5+ yrs of exp for Senior
• Microsoft technologies (Dot Net Applications)
• Hands on and strong programming skills with C#, ASP.NET , SQL Server 2005, ASP.NET MVC
• Java
• Core Java programming (JDK, JVM, JRE), Servlets, JSP & Spring Framework
• Hands on and strong knowledge on web technologies client-side scripting including but not limit to HTML5, CSS3.0, Java Script, JSON, JQuery
• Hands on SQL Server - Database Design, T-SQL, Stored Procedures, Optimization and Tuning
• Strong understanding of user experience and conversational interfaces
• Strong communication and problem-solving skills
• Develop documentation (technical design, high level design, deployment documentation) and other deliverables as required

Responsibilities

• Provide Staff-level technical configuration and, in some cases, programming as required
• Provide process, data and object modeling in a variety of application and database environments
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Provide technical architecture leadership, analysis, design, development, and enhancement
• Maintain Staff-level expertise and currency in industry leading contact center technologies
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
• Develop costing proposals for projects, perform risk analysis, and manage change control
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects
• Present a professional image in conduct, attitude and attire
• Assist with the development of client information management standards and evaluation of technology trends
• Contribute to business area assessment, user needs analysis and business systems design
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
• Follow the company Code of Ethics and CXone policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of CXone

Preferred Qualifications

• Proven experience as a Bot Developer or similar role
• Experience with AI technologies, machine learning, and natural language processing
• Strong understanding of user experience and conversational interfaces
• Prior consulting experience
• Computer Telephony Integration (CTI)
• Administration of Windows Server and Desktop and/or Linux OS
• Active Directory and DNS
• Familiarity with project life cycles
• Visio development
• VMware knowledge
• PCI/Security Networking and networking protocols: LAN, WAN, TCP/IP
• Technical certification, e.g., MCSE, Cisco, Avaya
• Microsoft SQL installation and queries including SSRS
• JavaScript
• NLU /ASR

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere