Senior Software Engineer

Summary

Join NICE, a global leader in customer experience, financial crime fighting, and public safety, as a Senior Specialist Software Integration Engineer I. This customer-facing, billable role requires you to engage with clients in a consultative capacity, providing expertise on CXone products, the contact center industry, and related technologies. You will be responsible for both technical and business tasks, including managing customer expectations, configuring CXone products, coordinating inter-departmental activities, and tracking project progress. As a key contributor to CXone's success, you will also mentor and coach junior staff. This position offers a hybrid work model with 2 days in the office and 3 days remote, allowing for flexibility and collaboration.

Requirements

• Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience
• 12+ years of professional experience beyond education requirements above. Type of experience varies depending on Consultant’s specialization
• 10+ years of JavaScript experience
• Implementation & Solutions: broad skills in both technology & analysis
• Business Optimization: deep skills around business analysis/call centers
• Expert Services: deep skills in specialized technical & functional areas

Responsibilities

• Provide Staff-level technical configuration and, in some cases, programming as required
• Provide process, data and object modeling in a variety of application and database environments
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
• Provide technical architecture leadership, analysis, design, development, and enhancement
• Maintain Staff-level expertise and currency in industry leading contact center technologies
• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
• Develop costing proposals for projects, perform risk analysis, and manage change control
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects
• Present a professional image in conduct, attitude and attire
• Assist with the development of client information management standards and evaluation of technology trends
• Contribute to business area assessment, user needs analysis and business systems design
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
• Follow the company Code of Ethics and CXone policies and procedures at all times
• Communicate in an effective and professional way with customers in and outside of CXone

Preferred Qualifications

• Prior consulting experience
• Computer Telephony Integration (CTI)
• Administration of Windows Server and Desktop and/or Linux OS
• Active Directory and DNS
• Familiarity with project life cycles
• Visio development
• VMware knowledge
• PCI/Security Networking and networking protocols: LAN, WAN, TCP/IP
• Technical certification, e.g., MCSE, Cisco, Avaya
• Microsoft SQL installation and queries including SSRS
• JavaScript
• NLU /ASR

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere