Senior Software Engineer - ITOM + ITAM

Summary

Join NewRocket, a global ServiceNow partner, as a Senior Software Engineer specializing in ITOM+ITAM. This remote position offers the chance to work on a large-scale, global ServiceNow implementation. You will analyze, design, program, and debug software enhancements, contributing to test scripts and unit testing. Collaboration with the delivery team and other engineers is key, requiring strong communication and problem-solving skills. The role involves mentoring and facilitating across multiple projects, applying modern technology to improve platform functionality, and delivering exceptional customer experiences. This is an opportunity to work with a company that values diversity, celebrates creativity, and supports professional growth.

Requirements

• Strong knowledge of software engineering principles for cloud-based platforms
• Strong understanding of the ServiceNow functionalities and features of ITOM+ITAM
• Solid knowledge of glide record usage, XML and structural programming concepts
• Proficient in JavaScript
• Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
• Strong written and verbal communication skills
• Working knowledge of relational databases
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Analyze, design, program, debug and modify software enhancements
• Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques
• Contribute to writing test scripts and complete unit testing
• Facilitate and mentor across multiple projects and crews
• Provide technical expertise in code writing and reviews
• Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
• Apply modern technology and innovation to improve platform functionality
• Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions
• May perform additional duties as assigned

Preferred Qualifications

ServiceNow CSA and CIS (Preferred)