Senior Software Engineer, Messaging Experience

Summary

Join Ada, an AI customer service company, as a Senior Engineer and make a significant impact. You will collaborate with product managers, designers, and machine learning scientists to build scalable systems and work directly with LLMs. This role requires 5+ years of software development experience, proficiency in Python and JavaScript/TypeScript, and experience with SDKs. You will execute on the product roadmap, participate in improving development practices, champion high-quality code, and ensure a positive AI agent platform experience. The salary range is $130,000-$170,000. Ada offers a comprehensive benefits package including unlimited vacation, extended health coverage, a wellness account, and a flexible work schedule.

Requirements

• 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
• Are comfortable across platforms with strong web experience and meaningful exposure to mobile ecosystems (e.g., working with native apps, SDKs, or mobile web constraints)
• Have experience with SDKs (whether building or integrating 3rd-party ones), and can reason about developer ergonomics, API design, and extensibility
• Are excited by ambiguity - you’re comfortable shaping the path forward alongside product and design
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Responsibilities

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Active participant in levelling-up our current development practices
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology