Senior Software Engineer, Voice

Summary

Join Ada, an AI customer service company, as a Senior Software Engineer on the Voice team. You will collaborate with stakeholders to build a best-in-class voice experience, focusing on seamless Ada deployment across various customer communication channels. Leveraging your 5+ years of software engineering experience and proficiency in backend technologies (especially Python), you will execute on the product roadmap, contribute to development practices, and ensure a top-tier AI Agent platform experience. The role involves code review, addressing production issues, and participating in on-call rotations. Ada offers a competitive salary, comprehensive benefits, and a flexible remote-first work environment.

Requirements

• 5+ years of experience as a Software Engineer and proficient with backend technologies (with a strong preference for Python)
• Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
• Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc
• Experience deploying code and strong developer operations
• Experience working with public APIs to build reliable third-party integrations
• Collaborative leadership style to help the team grow and deliver high quality code

Responsibilities

• Execute on our ambitious product roadmap
• Provide your perspective and ideas to help level up our current development practices
• Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
• Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
• Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

Preferred Qualifications

A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology