Senior Software Quality Engineer

Summary

Join ServiceNow's Quality Engineering team and play a key role in ensuring the performance and reliability of our Customer Service Management (CSM) product line. Maintain and enhance automated testing frameworks, design and execute comprehensive test plans, and collaborate with developers on testing strategies. You will collect and analyze quality metrics, troubleshoot issues, and participate in cross-team technical discussions. This position requires 5+ years of QA experience with Java programming skills and experience with various testing techniques. A strong understanding of the software development lifecycle (SDLC) is essential. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Proven ability to evaluate and thoughtfully integrate AI into workflows, decision-making, or problem-solving. This may include using AI-powered tools, automating processes, analyzing AI-generated insights, or assessing AI’s broader impact on teams or industries
• 5+ years of experience in quality assurance with strong hands-on skills in Java programming, using tools such as Selenium, JUnit, and TestNG
• 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• Proficiency in JavaScript scripting, with experience using development tools like Eclipse, Jenkins, Maven, and Git
• Solid understanding of a wide range of testing techniques (e.g., unit, integration, performance, automation), including when and how to apply each method effectively
• Skilled in using technical tools such as IDEs, debuggers, build tools, version control systems, profilers, ServiceNow instances, and Unix/system administration utilities to support daily engineering tasks
• Experience leading or participating in cross-team technical discussions, with a strong grasp of software development lifecycle (SDLC) principles
• Experience driving cross-team technical discussions with an understanding of SDLC concepts

Responsibilities

• Maintain and enhance existing automated testing frameworks
• Design and execute comprehensive test plans, including automation
• Collaborate with developers to define targeted testing strategies for new features
• Collect, analyze, and report quality metrics from test execution
• Support engineering teams in troubleshooting and resolving issues in applications and test environments

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs