Senior Solution Architect

Summary

Join ServiceNow's Digital Technology team as a Senior Solution Architect to design and drive the architecture for next-generation GTM solutions. You will drive architecture for complex initiatives across Marketing, Sales, and Partner domains, focusing on the lead-to-cash area. Collaborate with product managers, stakeholders, and engineering teams to translate business needs into scalable and compliant technology solutions. Ensure solutions align with industry best practices and ServiceNow's platform strategy. Define and enforce architectural standards, assess emerging technologies, and lead architectural reviews. This role requires strong leadership, technical expertise, and communication skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience
• 12+ years of experience across solution architecture, software development, and enterprise systems.  Or a Masters degree in a related field with 8+ years of experience; or PhD with 5 years of experience
• 5+ years of experience as a Solution Architect in Marketing, Sales, and Partner domains
• Proven leadership experience in managing and developing architecture or technical teams
• Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes
• Hands-on experience implementing complex sales motions and partner models
• Demonstrated ability to translate abstract business needs into well-structured system and process architectures
• Strong communication, stakeholder management, and influencing skills across all levels of the organization
• Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking

Responsibilities

• Drive Architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area
• Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes
• Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions
• Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy
• Define and enforce architectural standards and ensure solution integrity across programs
• Continuously assess emerging technologies and architecture trends to inform future-state architecture
• Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams

Preferred Qualifications

5+ years of experience working with or implementing solutions on the ServiceNow platform is highly preferred