Senior Solutions Architect

Summary

Join Grafana Labs as a Solutions Architect (ProServ) and become a key member of our world-class Customer Experience (CX) team. You will provide customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. As a hands-on Solutions Architect, you will work directly with customers, understanding their challenges and guiding them to solutions through training, roadmapping, and specialized consulting. You will manage the lifecycle of customer onboarding and adoption of Grafana offerings, ensuring world-class experiences and time to value. You will also be responsible for delivering packaged training, quick-starts, and acting as a voice of the customer to improve our products. Success in this role requires strong technical expertise, project management skills, and excellent communication skills. This is a remote-first position with a competitive salary and benefits package.

Requirements

• 3+ years of experience working on deployment teams, using project management techniques
• Located in PST
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• Executive Presence
• *nix and Windows Server Administration
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure
• Systems Architecture design
• Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)

Responsibilities

• Effective in working with customers, including business executives, project managers, and IT development staff
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements

Benefits

• Equity
• Bonus (if applicable)
• 30 days per annum
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect