Senior Solution Architect

Summary

Join Zuora as a Solution Architect to deliver enterprise-level software solutions and drive engagement teams towards optimal outcomes. Leverage strong communication and relationship-building skills to identify requirements, craft solutions, and secure client approvals. This hybrid position allows for both remote and office work. Responsibilities include conducting requirements gathering sessions, performing FIT/GAP analysis, documenting software requirements, designing and documenting technical solutions, performing customer demos, configuring and testing Zuora products, creating training materials, and providing ongoing customer support. The ideal candidate possesses 5+ years of order-to-cash experience in professional services, delivering billing solutions, and strong customer-facing solution delivery experience. A Bachelor's degree in a relevant field is preferred.

Requirements

• 5 years Order to Cash experience, within a professional services organization, with, ideally, at least 3 years delivering billing solutions
• 5 years of customer-facing solution delivery and/or business consulting experience
• Bachelors in Finance, Accounting, Business or Computer Science is preferred
• Demonstrated abilities to lead business discussions with customers and architect the value of a solution and the best practices to implement it
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation is an advantage
• Experience in data analysis, conversion and migration, interfaces and reports
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
• Experience managing tasks on multiple projects simultaneously

Responsibilities

• Conduct requirements gathering and analysis sessions with clients
• Perform FIT/GAP analysis on Business requirements
• Document gathered software requirements/user stories and reviewed the list of requirements/user stories with customers for sign-off
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations, based on customer requirements. Work with the customer to get sign-off
• Perform customer demos throughout the project lifecycle
• Configure and test Zuora Billing and Add-On products to meet the approved designs
• Perform testing of end-to-end solutions in conjunction with the development team and customer
• Create and develop training materials and conduct/deliver end-user training to customers
• Support the customer with regular calls to answer functional and technical questions

Preferred Qualifications

• Experience focused on financial systems and order to cash processes
• Qualifications such as CPA, bookkeeping, USCPA, etc
• Enterprise software implementation experience
• Business-level English (reading and writing)

Benefits

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing