Senior Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and make a significant impact on our future success by supporting the Employee Workflows team. You will play a key role in driving revenue for one of our products, collaborating closely with Sales, Product Management, and the executive team. As a hands-on technical consultant, you will be responsible for solution delivery and positioning during sales cycles. This role requires a deep understanding of the ServiceNow platform and experience in leveraging AI in work processes. You will lead discovery workshops, provide product demonstrations, and answer technical questions. Furthermore, you will guide strategic programs in top accounts and provide valuable feedback to product management. This position offers the opportunity to share best practices and stay current on competitive analysis.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows