Senior Solution Engineer

Summary

Join Fíonta as a Senior Solution Engineer and leverage your Salesforce expertise to deliver comprehensive solutions to nonprofit and association clients. You will play a key role in developing technical approaches, creating proposals and RFP responses, and building reusable assets to support sales. This position requires strong technical proficiency in Salesforce, excellent communication skills, and proven leadership abilities. You will collaborate with cross-functional teams, including sales, marketing, and delivery, to ensure seamless integration of Salesforce solutions. Fíonta offers a remote-first work environment with opportunities for travel and a generous benefits package.

Requirements

• A combination of at least 3 years of experience in Salesforce services consulting and sales and solution operations
• 3+ years of sustained, hands-on experience with Salesforce consulting is required
• 3+ years of client-facing functional consulting and sales/solution operations experience is required
• Proficiency with software and tools such as Microsoft Office suite, Slack, and Google Docs Editors office suite
• Strong technical proficiency in Salesforce platform, including configuration, customization, and integration capabilities is required
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Demonstrated ability to effectively communicate complex technical concepts to non-technical stakeholders, fostering understanding and collaboration
• Proven leadership skills, with experience in leading and guiding cross-functional teams to achieve common goals
• Salesforce Certified Administrator, Salesforce Nonprofit Cloud Consultant
• Take initiative: identify a need or opportunity to benefit the client or company and take appropriate steps to fill or achieve it
• Orient towards clients: proactively support Fíonta’s clients and would-be clients by considering and advocating for their needs
• Possess exceptional organizational and time management skills: manage workload across multiple projects, taking priority into consideration
• Solve problems creatively: think outside of the box and develop innovate solutions to challenging problems
• Consistently display honesty and integrity: exhibit intuitive understanding of the “right thing” and a track record of doing so

Responsibilities

• Define solution/approach with a focus on business value and how we differentiate ourselves from our competition
• Develop and review estimates for implementing Salesforce functionality across the platform
• Ensure the accuracy of estimates and guarantee alignment with client needs
• Support the AE with getting estimates, proposals, and SOWs through the review and approval process internally as needed
• Lead collaboration internally with Delivery and other departments as needed to develop estimates, proposals, RFP responses, and SOWs
• Develop comprehensive Salesforce-based technical approaches and architectures, leveraging expertise to design optimal solutions for client requirements
• Configure Salesforce functionality for demonstrations and proof of concepts for prospective clients, showcasing the effectiveness and versatility of our solutions
• Effectively communicate complex technical concepts to non-technical stakeholders, fostering understanding and collaboration
• Inform, develop, and maintain reusable assets to support sales and GoToMarket efforts. Assets include demo orgs, estimators, and technical contributions to marketing content and project offerings (in collaboration with Fionta’s delivery team)
• Lead Solution Operations Serve as the solution operations lead for the Business Development team, overseeing and optimizing sales processes to maximize efficiency and effectiveness
• Collaborate with cross-functional teams including sales, marketing, and delivery to align strategies and ensure seamless integration of Salesforce solutions
• Stay updated on industry trends and best practices related to Salesforce and solution operations, continuously enhancing knowledge and skills to drive innovation and excellence
• In conjunction with the AEs, build effective relationships with the Salesforce team

Preferred Qualifications

• Experience working in a sales solution capacity with nonprofit organizations or membership orgs and associations is desired
• Experience with nonprofit organization and associations business practices

Benefits

Health, dental, 401k, vacation, holidays