Senior Solutions Architect

Summary

Join Klaviyo's Sales team as a Pre-Sales Solution Architect, building long-term relationships with prospects and driving market leadership in owned marketing. You will work directly with customers to build technical champions, envision Klaviyo's integration within their tech stacks, and develop solutions ensuring long-term success. This role involves technical discovery, hosting workshops, architecting Proof of Value plans, and becoming a Klaviyo expert. You'll support product alignment, educate sales teams and prospects, and contribute to the development of new integrations and solutions. The ideal candidate will be a hybrid employee based out of Boston, but remote candidates in Miami or New York are also considered.

Requirements

• 3+ years experience in sales engineering, solutions engineering/architecture for a software product or digital agency experience with solution implementation and client engagement
• 3+ years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general purpose programming language such as Python
• Strong domain knowledge in several of the following areas and a proven ability to learn new domains quickly: marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering
• Proven ability to track and learn from the ever-changing technical landscape and incorporate modern, optimized solutions to high-value problems
• A compelling and honest communicator and storyteller who can impress prospects at any level from executive to developer, with the capability to persuade technical stakeholders as well as explain technical concepts to non-technical stakeholders

Responsibilities

• Spearhead the technical and solution pre sales campaign to prospective Klaviyo Mid Market and Enterprise clients to help Klaviyo hit its revenue targets, including
• Technical discovery around current customers architectures, understanding their business and technical challenges and opportunities
• Host technical workshops where you’ll be working with developers and business teams to align technical solutions to overall business outcomes
• Architect and execute Proof of Value plans to achieve technical selection over the competition
• You will become a complete expert in the Klaviyo experience, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations
• Support product field alignment by being the voice of our customer needs and working closely with our Developer Experience team and Product teams to synthesize product gap information
• Be the go-to internal technical and subject matter expert resource, educating sales team members as well as prospects/customers to provide a consistently positive Klaviyo experience

Benefits

• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• A comprehensive range of health, welfare, and wellbeing benefits based on eligibility