Senior Solutions Architect

Summary

Join Mark43 as a Senior Solutions Architect - Infrastructure and become the go-to expert for designing and advising on the infrastructure supporting critical customer interfaces. You will advise public safety customers on best practices, troubleshoot infrastructure issues, handle complex customer requests, document infrastructure patterns, participate in strategy sessions, implement SSO authentication, and configure certificates. This role directly impacts public safety by streamlining and securing operations through high-quality, resilient technology solutions. The position requires 10+ years of experience managing and troubleshooting Linux and Windows environments, with expertise in containerized and clustered infrastructures, particularly in AWS. Strong customer-facing communication skills are essential. This is a remote role with occasional on-site support.

Requirements

• We’re looking for a Senior Solutions Architect with 10+ years of professional experience managing and troubleshooting both Linux and Windows environments
• Experience working within containerized and clustered infrastructures - particularly in AWS - is key
• You should be adept at navigating SaaS administration and have strong customer-facing experience
• You will be expected to clearly communicate technical hurdles, requirements, and solutions to customers politely and confidently
• Experience with Kubernetes (scaling, troubleshooting)
• Hands-on with Rancher for multi-cluster management and policy enforcement
• Proficient authoring and maintaining Terraform modules and workspaces
• Familiarity with best-practices around state storage & CI integration
• Designing, building, and operating pipelines in GitHub Actions (build, test, deploy)
• Experience with branching strategies, required checks, and secrets management
• Implementing SSO (SAML/OAuth2/OpenID Connect) flows as a service provider
• AWS container services (EKS, ECS), serverless (Lambda) and on-prem integrations
• Hybrid networking (VPN, Direct Connect) and Linux certificate management
• Custom kernel configurations, package management, security hardening
• Certificate issuance/rotation (OpenSSL, Let’s Encrypt, enterprise CAs)
• Strong customer-facing communication
• A history translating complex designs into clear guidance
• Ability to document and codify reusable patterns for team-wide adoption

Responsibilities

• Advised a public safety customer on best practices for deploying a hybrid infrastructure to support their system integrations
• Troubleshot an issue within a containerized cluster running on AWS, collaborating with Engineering and Customer Success teams
• Worked through a complex, non-standard customer request involving custom Linux configurations and/or a serverless setup
• Documented a set of reusable infrastructure patterns to improve efficiency and reliability across deployments
• Participated in strategy sessions to evolve our infrastructure approach for scaling interface delivery
• Implemented Single Sign-On (SSO) authentication for customers using a third-party identity provider
• Configured certificates in Linux and clustered environments to support secure infrastructure

Preferred Qualifications

• Driven and accountable. You take ownership of your work, even when it falls outside the standard playbook
• Flexible and creative. You find solutions in complex, ambiguous situations and enjoy solving hard problems with our customers
• Collaborative and clear communication skills. You build trust and alignment across diverse teams and customers

Benefits

This is a remote role with the possibility of occasional on-site support, depending on customer needs