Senior Solutions Architect

Summary

Join NICE, a global leader in customer experience, financial crime fighting, and public safety solutions, as a Senior Solutions Architect. Design, develop, and own complex technology solutions independently, ensuring seamless implementation and contributing to delivery work plans. Perform hardware sizing, system performance analysis, and act as a Subject Matter Expert for design problems. Lead code reviews, mentor junior architects, and influence enterprise-level architecture decisions. Provide technical leadership in client implementation projects, designing solutions to complex business problems, and supporting non-functional requirements. Document standard architecture deliverables and solve complex implementation and performance problems. Present Actimize solutions to customers and work with professional services teams to deliver high-quality customer experiences. This role requires a bachelor's degree in a related field and five years of technical experience.

Requirements

• Require a bachelor’s degree in computer science, Electrical Engineering, or a directly related field plus five (5) years of technical experience with a software company or in a consulting or research role
• Software Integration Solutions design
• Knowledge of Database systems including Oracle and SQL Server
• Software programming using SQL and Java, Python or .NET
• Customer presentation and technical writing
• Infrastructure planning and design
• Application and database performance
• Analyze and resolve performance/scalability issues
• Designing for high availability including load balancing and disaster recovery

Responsibilities

• Design, develop, and own technology solutions with complex features and functionality fully independently
• Ensure seamless implementation of infrastructure and framework
• Create standard architecture documents
• Perform hardware sizing and system performance analysis
• Contribute to delivery work plan and assess technical risks and required resources
• Site set-up preparation requirements and guidelines for deployment
• Review technical feedback with Sales and Research & Development teams
• Act as Subject Matter Expert and point of escalation for high and low-level design problems both on the NICE ACTIMIZE and client sides
• Sets architecture standards and design patterns to be used by the architecture team
• Identifies challenges and strategizes solutions
• Lead code reviews and mentor junior Solution Architects
• Influence others to achieve professional advancement and effectively manages complexity and change in his/her professional domain
• Apply ongoing professional discretion in solving problems and proactively seek for improvement within and across domains
• Influence the enterprise-level architecture and all key technical decisions for strategic and major clients and complex projects
• Review and document requirements for implementation
• Provide technical leadership in client implementation projects
• Design solutions to complex business problems by extending our propriety software in ways that are supportable, upgradable and maintainable and garner support across multiple customers
• Review and Document the on-site architecture of the NICE Actimize Solutions, working together with the NICE Actimize implementation teams and the customer business and IT teams
• Support all client non-function requirements like Hardware Sizing, Low Level Design, Solution Consulting, Implementation Feasibility etc. during these projects and be responsible for client reviews, testing, production deployment and related deliverables
• Document standard architecture deliverables, best practices, performance guides and tools to be used by professional services team in various projects
• Solve complex implementation and performance problems, and manage client expectations and help in troubleshooting customer issues during implementation, UAT, PROD and Post Production
• Present the Actimize solutions to our customers in post-scale role, creating credibility for the professional Services Group
• Work with rest of the professional services teams and staff to deliver high-quality, results-based customer experience across all customer engagements

Preferred Qualifications

• Financial Services experience is preferable
• AML or Fraud Experience is prefereable

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week