Senior Solutions Engineer

Summary

Join Grafana Labs' Solutions Engineering team as a customer-facing product expert, contributing to worldwide growth by educating customers and ensuring their success. Partner with the Sales team to qualify and close opportunities, acting as a bridge between engineering, customers, and sales. Responsibilities include technical engagement with customers, delivering presentations, communicating customer feedback, and driving product conversations. The ideal candidate possesses 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space, and excels in written and oral communication. Location is Israel, and compensation includes equity and bonus (if applicable). Benefits are detailed on the careers page.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically
• Must be located in Israel

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Benefits

• Equity
• Bonus (if applicable)