Senior Solutions Engineer

Summary

Join Grafana Labs' Solutions Engineering team as a customer-facing product expert, contributing to the company's global growth. You will educate potential and existing customers, ensuring their success with Grafana Labs technology. Responsibilities include partnering with the sales team, owning technical customer engagements, delivering presentations, and effectively communicating customer feedback. You will drive product conversations, enhance documentation, and create enablement materials. This role requires 5+ years of technical pre-sales experience, excellent communication skills, a technical mindset, and the ability to solve complex challenges. The position is based in Israel.

Requirements

• 5+ years of technical pre-sales experience
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically
• Must be located in Israel

Responsibilities

• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Delivering product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Driving product conversations based on need and problems with customers
• Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Preferred Qualifications

• Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage
• Experience with sales methodologies like MEDD(P)ICC is a plus

Benefits

• In Israel, the OTE (On-Target Earnings) compensation range for this role is ILS 600,00 - ILS 720,000
• Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process
• All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success
• We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally
• Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do
• Career Growth Pathways – Defined opportunities to grow and develop your career
• Balance is Key - We operate a global annual leave policy of 30 days per annum
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect