Senior Solutions Engineer

Summary

Join the Enterprise Solutions Engineering team at Grafana Labs as a Solutions Engineer, contributing to worldwide growth by educating customers and ensuring their success. Partner with the Sales team to showcase Grafana's value and close opportunities. Deliver technical presentations, proactively gather customer feedback, and drive product conversations. Collaborate on enhancing documentation and creating enablement materials. This role requires strong technical skills, excellent communication, and the ability to solve complex challenges.

Requirements

• Located in Japan in or near Tokyo
• 3-5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
• You will need to be able to skilfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically
• Fluent Japanese, plus some English

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Preferred Qualifications

Other regional languages are advantageous

Benefits

• Equity
• Bonus (if applicable)