Senior Specialist Cloud Network Operations Engineer

Summary

Join NICE, a global leader in customer experience, financial crime fighting, and public safety solutions, as a CX-One NetOps Engineer. You will be responsible for ensuring the availability, performance, and security of our AWS-based cloud platform and Cisco network infrastructure. This role involves designing and optimizing cloud network infrastructures using Infrastructure as Code (IaC), implementing advanced security and monitoring solutions, and troubleshooting complex production incidents. You will leverage your expertise in AWS networking services, Cisco networking technologies, and scripting languages like Python and Bash. The position requires collaboration with cross-functional teams and a proactive approach to staying current with technology trends. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Expert knowledge of AWS networking, including VPCs, Security Groups, and Load Balancers
• Deep understanding of security best practices in AWS, including WAF, Shield, IAM roles, and monitoring tools like CloudWatch and Athena
• 10+ years’ CCNP-level knowledge or certification with highly strong proficiency in Routing/Switching and technologies such as MPLS, BGP, OSPF, IPSEC VPNs, VRF, Spanning tree and VPC
• Proven experience designing and implementing on-prem and cloud network security firewalls (Cisco, PaloAlto), WAF and Anti-DDoS
• Proven experience optimizing AWS environments for cost-efficiency and availability
• Scripting experience with Python, Bash, YAML
• Strong problem-solving skills with experience in production troubleshooting and incident management
• Proficiency in DNS management and traffic routing, particularly with AWS Route 53
• Experience with hybrid networks, integrating AWS cloud networks with on-premises infrastructure
• A proactive approach to staying up to date with cloud and networking technologies and best practices
• Ability to work under pressure and respond effectively to production challenges while collaborating with multiple teams to find efficient solutions
• Eagerness to innovate and continuously improve both your technical expertise and operational processes
• Excellent communication skills, with the ability to clearly articulate ideas and solutions to both technical and non-technical stakeholders, fostering cross-team collaboration

Responsibilities

• Design and deploy highly scalable network infrastructures across AWS, working with services such as VPCs, ALBs/NLBs, Security Groups, Transit Gateways, NAT Gateways, and Direct Connect
• Manage and optimize AWS resources to enhance efficiency, availability, and cost-effectiveness
• Implement advanced security and monitoring solutions using AWS services like WAF, Shield, CloudWatch, and Athena to maintain infrastructure health
• Troubleshoot and resolve complex production incidents, collaborating with cross-functional teams to minimize downtime and ensure peak platform performance
• Automate infrastructure management using scripting languages like Python, Bash, YAML, and Infrastructure as Code (IaC) tools such as Terraform and AWS CloudFormation. Leverage AWS Lambda for event-driven automation
• Collaborate on the design and security of hybrid networks, integrating AWS cloud networks with our Cisco infrastructure
• Configure and maintain advanced networking technologies, including MPLS networks, BGP, OSPF, IPSEC VPNs, VRF, Spanning Tree, and Cisco VPC
• Design and implement network security solutions, including firewalls (Cisco, Palo Alto), WAF, and Anti-DDoS measures, to protect network infrastructures
• Manage DNS and traffic routing using AWS Route 53 to ensure efficient and reliable network performance
• Drive disaster recovery and resiliency strategies to ensure high availability and fault tolerance across all network infrastructures
• Stay ahead of technology trends and continuously improve network performance and security across all environments

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week