Senior Specialist Software Engineer

Summary

Join NICE, a global leader in innovative software solutions, as a Senior Specialist Software Engineer. You will play a pivotal role in designing, developing, and optimizing core components of our Agent Copilot solutions for Contact center products. This position requires expertise in .NET, cloud technologies (AWS), and distributed systems. You will mentor junior engineers, lead technical discussions, and collaborate with cross-functional teams. The role involves taking ownership of the software development lifecycle and ensuring seamless functionality within a distributed environment. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Electronics Engineering, or a related field from a reputed institute
• More than 11 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects
• Expertise in C#, .NET for back-end development
• Experience in developing high-performance, highly available, and scalable systems
• Working knowledge of RESTful APIs
• Knowledge on integration with third party AI and LLM models
• Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices
• Exceptional problem-solving skills and the ability to work on multiple concurrent projects
• Experience working with public cloud platforms like AWS (preferred), Azure, and GCP
• Proficiency in developing solutions that leverage both SQL and NoSQL databases
• Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines

Responsibilities

• Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with QA teams
• Ensure that architectural concepts are consistently implemented across the product
• Act as a product expert within R&D, understanding the product’s requirements and its market positioning
• Work closely with cross-functional teams (Product Managers, Sales, Customer Support, and Services) to ensure successful product delivery
• Lead the design and implementation of software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards
• Lead the development of scalable, multi-tenant SaaS solutions
• Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions
• Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality
• Mentor junior engineers, share knowledge, and promote best practices within the team
• Assist in solving complex technical problems and enhance product functionality through innovative solutions
• Conduct code reviews to ensure adherence to design principles and maintain high-quality standards
• Plan and execute unit testing to verify functionality and ensure automation coverage
• Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle

Preferred Qualifications

Angular/ReactJS, Javascript, Typescript experience is an added advantage

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week