Senior Staff Inbound Product Manager - Hardware Asset Management

Summary

Join ServiceNow as a Product Manager and own inbound product responsibilities, including the vision and requirements for product features. Collaborate with design and engineering teams to define and refine requirements, focusing on delivering customer value. Lead product strategy to drive growth, communicate priorities, and build consensus. Assume leadership responsibilities as an accountable owner, guiding projects through development and ensuring high-quality product delivery. Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction. Communicate complex problems clearly and develop multi-mode communications to reach diverse audiences. Lead and influence efforts across various teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• User Stories Development ( Expert ) : Ability to describe the why and the what behind the day-to-day work of development team members, often expressed as persona + need + purpose. Understanding their role as the source of truth for what the team is delivering, but also why, is key to a smooth process
• Customer Needs Analysis​ ( Expert ) : A customer needs analysis is a structured, methodical approach to understanding customers’ relationship with, and perception of, an organization’s products or services and its brand
• Data Driven Mindset​ ( Expert ) : Displaying a mindset of making decisions based on data analysis instead of emotion and intuition. Possess a healthy skepticism and is not afraid to be proven wrong or fail; stays connected to details, audits frequently, and is skeptical when metrics and anecdotes differ
• IT Infrastructure and Arch​ ( Proficient ) : Knowledge of information technology components that are the foundation of an IT service; typically physical components, but also various software and network components
• 5+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and  capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team lead, and coach employees at lower levels

Responsibilities

• Owning the inbound product manager responsibilities including the vision and requirements for product features
• Collaboration with design and engineering to define and refine requirements for achievement of customer value through product features
• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Preferred Qualifications

Audit or implementation experience will be a plus