Senior Staff Inbound Security Product Manager

Summary

Join ServiceNow's Security Organization (SSO) as a Senior Staff Inbound Product Manager to establish and lead the company's security product management program. You will enable developers and non-technical users to build secure applications and workflows, driving internal adoption of security products. This pivotal role ensures security is prioritized in platform capabilities and solutions are optimized for customer value. Responsibilities include managing the product lifecycle, communicating with stakeholders, defining product metrics, building relationships, and translating complex problems into clear requirements. You will also define the security strategy and roadmap, collaborate with security teams, conduct market research, prioritize features, and assume leadership responsibilities. The ideal candidate will have extensive experience in software and business process management, along with a strong understanding of security and AI integration.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of software product management experience
• 10+ years of business process management, process engineering and executing process improvements
• Has a mind for seeking out problems to solve, defining solutions, and driving the work to deliver those solutions
• Is proficient in planning, communication and presentation skills, and the capability to listen and influence
• Has the ability to understand and explain complex technical concepts to both technical and non-technical audiences
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• Is a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions
• Has significant defining and capturing product requirements and transforming them into a product roadmap
• Has experience managing or developing AI solutions
• Is deeply committed to delivering the best solution for their customers, and has a track record in building customer relationships and delivering customer-centric solutions
• Is skilled at driving solution development with an eye on the big-picture strategy
• Is passionate about defining and reporting on critical metrics that are meaningful to various audiences

Responsibilities

• Establish and optimize and run intake and governance over demand and development
• Work closely with developers cross – organizationally, and with internal customers to deliver secure product capabilities
• Manage the end-to-end product lifecycle from development to release
• Communicate critical messages and engage with multiple diverse functional stakeholders through the product lifecycle
• Define and report on product metrics
• Build relationships with internal customers, stakeholders, and developers
• Identify and communicate complex problems into easily understood requirements and provide solutions
• Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers
• Work closely with security teams to ensure we are the best users of our ServiceNow products such as Sec-Ops, Integrated Risk Management, Strategic Portfolio Management
• Conduct market research and engage with internal customers to understand their needs, workflows, and pain points to inform product decisions
• Prioritize product features and requirements backlogs compromising business needs and technical readiness. Participate in technical discussions and help make design trade-offs
• Assume leadership responsibilities as an accountable owner who is committed to outcomes regardless of the role or organizational boundaries
• Build RACIs to clearly identify decision-makers for apps, products, infrastructures etc
• Develop multi-mode communications that convey a clear understanding of the needs of widely varying audiences

Preferred Qualifications

• 3+ years of ServiceNow experience is HIGHLY desired
• 5+ years of Security or Risk/Strong Technical experience is desired