Airbnb is hiring a
Senior Staff Operations Engineer

Summary

Join Airbnb's BizTech department as a Senior Staff Operations Engineer and play a crucial role in providing reliable internal systems, innovative products, and technical support. You will focus on technology strategy for observability architecture, operational efficacy, and automation, working closely with fellow Operations team members and BizTech engineering teams.

Requirements

• 15+ years combination of IT Operations, Site Reliability, Observability, Infrastructure, Software Development, AIOps, architecture
• Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, distributed version control system, and continuous delivery technology processes
• Proficient in complex corporate infrastructure environments, particularly in Cloud technologies like AWS, with a focus on automation and observability. This includes designing logging pipelines, monitoring and alerting frameworks, open telemetry, and tracing tools, as well as CI/CD pipelines
• Have good understanding of networking (e.g. Cisco, Palo Alto), systems (e.g. Chef, Terraform, Jenkins, Kubernetes), applications, and SaaS technologies
• Proven expertise in leading across various teams and organizations on large-scale, technically complex, and ambiguous projects that proactively address the needs of the Business and ensure successful implementation
• Coding proficiency in Python or Go
• Primary developer for API integrations, and event driven architecture (AWS Lambda/SQS architecture)

Responsibilities

• Lead technical strategy and discussions, collaborating with Operations peers and cross-functional BizTech teams to build operations solutions for observability and automation
• Work as a team, stay on top of tasks, engagements, and interactions with colleagues. Active participation and collaboration is a recipe for success
• Work in a model of sprints, project tasks that involve coding, testing, designing, documenting, and reviewing operational readiness
• Dedicate a portion of the day to core Operations tasks, which involve addressing requests and issues that our users have identified and reported via tickets. Strive to comprehend the requests at hand, identify patterns, and resolve them with solutions that can make handling these types of problems more efficient
• Being part of an on-call rotation could mean that you are called upon to address and lead resolution of high-severity incidents related to production services, taking on a double role as an incident commander and operations engineer