Remote Senior Staff Operations Engineer

Summary

Join Airbnb's BizTech department as a Senior Staff Operations Engineer to drive projects spanning multiple products and platforms, creating customer and community value while ensuring world-class work product.

Responsibilities

• Drive projects spanning multiple products and platforms
• Create customer and community value, balance for present and future, and ensure world class work product
• Own the BizTech Observability platform vision, strategy, and roadmap, leveraging infrastructure and software architecture expertise
• Ensure execution of the strategy is equally important and successful, where you will plan and prioritize effectively, instill team and individual accountability, collaborate and navigate conflict
• Collaborate with various BizTech engineering teams to establish and maintain service level objectives and indicators, contributing to the overall efficiency and security of our services
• Lead the planning of operations architecture for the next 1-3 years, connecting disparate systems in production to improve compatibility and stability
• Identify and rectify persistent issues reported, through scalable automated solutions, thereby enhancing operational performance and productivity
• Spearhead the development and upkeep of testing and monitoring tools, ensuring the continuous operation of all automation platforms
• Verify post mortems, conduct root-cause analysis, and implement corrective actions to ensure quality and reliability of BizTech services
• Lead technical strategy and discussions, collaborating with Operations peers and cross-functional BizTech teams to build operations solutions for observability and automation
• Work as a team, stay on top of tasks, engagements, and interactions with colleagues. Active participation and collaboration is a recipe for success
• Work in a model of sprints, project tasks that involve coding, testing, designing, documenting, and reviewing operational readiness
• Dedicate a portion of the day to core Operations tasks, which involve addressing requests and issues that our users have identified and reported via tickets. Strive to comprehend the requests at hand, identify patterns, and resolve them with solutions that can make handling these types of problems more efficient
• Be part of an on-call rotation, addressing and leading resolution of high-severity incidents related to production services, taking on a double role as an incident commander and operations engineer