Senior Strategic Account Executive

Summary

Join Twilio as a Senior Strategic Account Executive and play a key role in growing the business across EMEA, focusing on the UK/I. You will manage fast-growing customers, focusing on product cross-selling, upselling, and gross profit growth, while also identifying new opportunities within existing accounts. This role requires selling Twilio's products and services (voice, messaging, email, contact center, account security software) to high-value prospects and customers. You will be responsible for maintaining high customer satisfaction, creating pricing proposals, negotiating terms, and managing the contract process. The position is remote-based in the UK with approximately 25% travel anticipated. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base
• History of working with accounts ranging from large multinational enterprise customers to SMB
• Demonstrated success by achieving quota on a consistent basis
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence

Responsibilities

• Servicing the fastest growing customers in the region
• Growing our revenue and gross profit share of wallet within your key account list
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software
• Maintaining the highest levels of customer satisfaction
• Create pricing proposals, negotiating terms and managing the contract process
• Selling solutions to a technical and business audience
• Building trust and mutual respect with technical customers and peers
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
• Balancing challenging priorities and handling multiple projects/deals at the same time

Preferred Qualifications

• Ideally, you also have experience selling both to a business and technical audience
• Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program