Senior System Analyst

Summary

Join a team of skilled specialists at a globally recognized Fortune 500 company as a Senior System Analyst. You will help build and maintain high-quality software for a multinational coffeehouse chain, working with multiple teams on cloud components supporting daily store operations. This role requires extensive experience in designing and improving processes and technical solutions. You will contribute to production support, guide system configuration and testing, and collaborate across teams. The position offers a comfortable remote work environment and is actively recruiting in Latin America. Submit your CV in English for consideration.

Requirements

• 5+ years of relevant experience as a System Analyst role
• Strong technical background with hands-on production monitoring experience
• Ability to read and understand programming languages (.NET, C#, JavaScript, Python), SQL
• Experience with SaaS (Software as a Service) or Cloud software architecture
• Understand API-first approach to building products
• Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty
• Ability to interpret dashboard metrics to support data-informed decisions
• Demonstrated ability to work with design and engineering to deliver customer facing features
• Excellent soft skills, stakeholder management, cross-team collaboration skills and proactive approach to getting things done
• Hands on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders
• Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence)
• Upper-Intermediate English level

Responsibilities

• Gather, analyze, and document requirements; support user story creation and backlog prioritization
• Apply LEAN techniques to optimize business process design
• Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments
• Support data conversion by extracting, loading, and validating data
• Develop and review test plans, coordinate test environments, and validate results
• Assist in 24/7 critical system support through incident analysis and resolution
• Coordinate issue resolution with vendors and teams, ensuring clear communication
• Create and maintain system documentation and facilitate training
• Write and review ad-hoc queries for data analysis and reporting
• Support roadmap development and backlog management in collaboration with stakeholders and engineering teams

Preferred Qualifications

• Exposure to large-scale restaurant or retail tech systems
• Background in engineering or software development
• Experience working in international, multicultural environments

Benefits

• Work with a globally recognized Fortune 500 company
• Help enhance and maintain a complex production system that features multiple In-Store and Above store components
• Join a team of skilled specialists with an incredible knowledge-sharing culture and a strong focus on team collaboration
• We are 99.9% remote — you can work from anywhere in the world
• Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
• 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
• Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
• We pay in U.S. dollars and cover all approved overtime
• Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events