Senior System Analyst

Summary

Join Gravie as a Senior Systems Analyst to support our Health Plan Administration function, serving as a subject matter expert on our claims processing system (Javelina). You will lead workstreams in large-scale projects, overseeing system changes and rigorous testing across vendor platforms. Responsibilities include designing and managing an issue and defect management framework, developing comprehensive documentation, supporting strategic projects, and monitoring vendor platform functionality. You will also build strong vendor relationships and facilitate internal user groups. This role requires a Bachelor’s degree or equivalent experience, deep technical knowledge of Javelina, and 5+ years of experience in business analysis or product management within healthcare. Advanced expertise in claim adjudication processes and strong analytical and communication skills are essential. Gravie offers a competitive salary, comprehensive benefits including alternative medicine coverage, flexible PTO, paid parental leave, a 401k program, and more.

Requirements

• Bachelor’s degree or equivalent experience
• Deep technical and functional knowledge of Javelina
• 5+ years of experience in business analysis and/or product management within the healthcare industry
• Advanced subject matter expertise in end-to-end claim adjudication processes and systems
• Proven track record of supporting complex, multi-layered processes and projects
• Strong ability to analyze complex requirements and design scalable, maintainable system solutions
• Excellent interpersonal skills with experience facilitating user groups and gathering cross-functional feedback
• Outstanding analytical and conceptual thinking skills
• Clear and effective written and verbal communication skills
• Experience creating detailed reports and delivering presentations
• Strong planning, organizational, and time management abilities

Responsibilities

• Act as the technical lead for the Javelina platform, making key architectural decisions and designing scalable solutions that integrate seamlessly with other systems
• Serve as a subject matter expert on vendor platforms and business processes, delivering strategic guidance to cross-functional teams
• Translate business and technical requirements into effective system solutions aligned with organizational needs and enterprise standards
• Develop and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), user manuals, and desk-level guides
• Support strategic projects, providing gap analysis, defining system requirements and leading user acceptance testing
• Monitor and maintain vendor platform functionality, ensuring performance aligns with platform KPIs and organizational SLAs
• Design and manage a repeatable release management framework for vendor platforms, ensuring consistent deployment and change control practice
• Build strong vendor relationships during implementation by establishing issue management, invoice reconciliation, and SLA monitoring frameworks; transition vendor ownership to appropriate HPA team members when appropriate
• Facilitate internal user groups and gather stakeholder feedback on platform usability, accessibility, effectiveness, and system compatibility
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented

Preferred Qualifications

• Previous start up company experience
• Stop Loss experience
• Business Analyst or Product Owner certification
• Project Management and/or Scrum Master Certification
• Six Sigma Green Belt certification

Benefits

• Standard health and wellness benefits
• Alternative medicine coverage
• Flexible PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• A 401k program
• Cell phone reimbursement
• Transportation perks
• Education reimbursement
• 1 week of paid paw-ternity leave