Senior Systems Engineer

Summary

Join 3Cloud, a company that values experimentation, candid feedback, and collective growth, and work on challenging projects with a focus on Azure. We offer exciting opportunities to enhance your Microsoft and Azure skills in a supportive environment where six months of experience equates to years elsewhere. Our strong Microsoft partnership provides access to cutting-edge Azure work and the platform's development teams. We offer a competitive compensation package including bonuses and a great work environment with flexible work location. The role involves providing technical support, troubleshooting issues, and collaborating with internal IT specialists. We are looking for individuals with a Bachelor's degree in a related field and 2+ years of experience in IT operations.

Requirements

• Bachelor’s degree in computer science or a related field
• 2+ years of experience in IT Operations or a similar role, with a focus on cloud services and infrastructure
• Ability to perform routine troubleshooting and preventative maintenance on computer operating systems (Windows and MacOS) and computer hardware
• Great communication and customer service skills with all levels of employees
• Strong documentation, critical thinking, and problem-solving skills
• Exceptional attention to detail
• Ability to conduct research into a wide range of computing issues
• Self-motivated, fast learner and ability to meet deadlines and goals
• Ability to prioritize and perform tasks under pressure
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to work collaboratively in a team environment, as well as independently

Responsibilities

• Respond to user inquiries, determining requirements and gathering support request information to analyze issues and identify solutions
• Ensure all support requests and problem tickets are completed within defined Service Level Agreements (SLAs)
• Assist with asset management and replacement of end user equipment as needed
• Perform routine maintenance, testing, and support for technological systems, troubleshooting hardware, software, and network issues
• Collaborate with internal IT specialists for effective problem resolution
• Participate in research and development initiatives and support the implementation of new technologies and IT projects
• Maintain up-to-date documentation for systems and processes
• Train users on the proper use of hardware and software as necessary
• Track inventory levels of equipment and materials, ensuring accurate data entry and record maintenance
• Assist in the procurement of technology, inputting information into the record-keeping system
• Review, evaluate, and recommend solutions for hardware and software issues
• Assist with change management processes to ensure effective handling of IT changes, implementations, and minimize disruptions

Preferred Qualifications

• Certifications in Azure or ITIL are a plus
• Proficiency in Azure DevOps
• Experience managing GitHub organizations
• Experience with change management processes and tools
• Experience managing Zendesk
• Experience with external access and cross-tenant support

Benefits

• Competitive compensation package, salary, allowance, standard benefits including quarterly and annual performance-based cash bonus and other remuneration
• Great working environment and company culture with flexible work location