Senior Systems Engineer

Summary

Join Altera's Hosting Operations team as an Expert Systems Engineer! This remote role (US or Canada) requires collaborating with various teams and vendors. You will perform application monitoring and troubleshooting, utilize proactive tools, provide technical guidance, design solutions, and create documentation. The position demands strong communication, problem-solving, and leadership skills. A minimum of 10 years of relevant experience and a Bachelor's degree are required. The salary range is $77,398-$91,330 USD.

Requirements

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required
• Able to Work on IIS worker Process slowness troubleshooting
• Team Player with proven communication, organizational, and strong interpersonal skills
• Must have excellent writing and communication skills (able to use office 365 all solutions)
• Ability to prioritize and drive to results with a high emphasis on quality
• Ability to translate complex technical information into understandable business language
• Experience in Microsoft Azure Cloud and Altera TW application
• Experience with ITSM tools such as ServiceNow
• Typically requires a minimum of 10 years of related experience
• Strong Knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, Network, IIS web server troubleshooting, Microsoft Power Shell, DUMP review business continuity
• Basic familiarity with healthcare organizations
• Ability to write scripts in PowerShell
• Ability to review DUMP for application crash
• Excellent communication skills
• Well organized, detail oriented, self-starter, able to work independently
• Must demonstrate the ability to learn and communicate new technologies
• Knowledge of APPD and Logic Monitor Tool
• May require minimum travel for business needs
• Work is performed in a remote environment with minimal exposure to health or safety hazards

Responsibilities

• Perform application monitoring and performance troubleshooting (SQL slowness, Network, TW Application, IIS worker Process, Windows technologies, Load balance and Azure technologies for existing and new customers
• Use Altera Proactive Tools like APPD and LM to find existing issue before client open reactive cases for their users, Provider details technical analysis as well
• Technical Stewardship: Provide continual technical guidance and support to the project team during the PPO Client meetings
• Solution design: Provided investigate client issue and work on script to detect same issue for all hosted client
• Communication: Create architectural diagrams and documentation to effectively communicate design to the project team
• Provide technical inputs during project status meetings and address any technical roadblocks
• Maintain comprehensive technical documentation through the project lifecycle including architecture design documents, configuration guide, and release notes
• Engage in technical problem solving across multiple technologies
• Performs other duties and special projects as assigned
• Participate in on-call 24X7 support
• Coach, and mentor junior team members and provide leadership
• Complete root cause analysis and problem management and share with team members to improve team processes
• Knowledge transfer with other team members to improve overall team education level
• Take ownership of assigned task(s) and provide project updates

Benefits

$77,398 — $91,330 USD