Electric is hiring a
Senior Systems Engineer

Summary

Join our team as a Senior Systems Engineer and contribute to simplifying IT for small businesses. You will be responsible for technical analysis, consulting, troubleshooting, and strategic design of technology systems. Collaborate with our IT teams and MSP clients, lead projects, and manage complex technology environments.

Requirements

• Able to be onsite in the Denton office 5 days a week
• Able to travel offsite to customer locations
• Minimum of 4+ years of hands-on experience in a similar Senior Systems Engineer role, demonstrating a history of successfully delivering complex IT solutions
• Previous experience in a Managed Service Provider (MSP) environment is highly preferred, showcasing your ability to excel in a fast-paced client-focused setting
• Exceptional skills in designing innovative technology solutions that address complex client needs
• Proven ability to lead in the development of project scopes and budgets, aligning resources with project objectives

Responsibilities

• Provide mentorship to junior team members through leading collaborative efforts for case escalation and knowledge sharing
• Develop comprehensive project scopes and budgets, ensuring meticulous planning and successful project execution within established timelines
• Take charge of project tasks, ensuring their on-time completion and delivering exceptional solutions that meet and exceed client expectations
• Conduct in-depth analysis of customer technology requirements, encompassing storage, network, and compute resources, and provide strategic recommendations
• Expertly identify, analyze, and resolve complex customer technology issues, leveraging your technical prowess to deliver effective solutions
• Collaborate with the Customer Success Management (CSM) team to provide strategic recommendations and analysis on customer technology roadmaps, contributing to long-term success
• Provide mentorship to junior team members, nurturing their professional growth and development, and fostering a culture of continuous improvement within the team
• Proactively monitor our schedule and incoming request queue, orchestrating efficient responses to all service requests
• Skillfully manage ticket completion, consistently meeting or exceeding Service Level Agreements (SLAs) based on ticket priority, utilizing various communication channels including the ticketing system, phone, and chat
• Thoroughly document work performed and time expended, adhering to established protocols and systems
• Be prepared to travel and deliver onsite support as required by our Service Coordinator, demonstrating a commitment to client satisfaction

Benefits

• Flexible and generous PTO
• Mental Wellness Days
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability
• Employee Assistance Programs
• Life Insurance funded by Electric
• Training and career growth
• Awesome team building events!