Senior Technical Account Manager

Summary

Join Ditto's Customer Experience team as a Senior Technical Account Manager and become a trusted technical partner for our enterprise clients. You will guide solution design, support implementations, and foster strong relationships with developers and executive stakeholders. This impactful role allows you to shape customer success and influence the platform's future. Responsibilities include building executive-level relationships, developing technical roadmaps, helping customers scale with Ditto, proactively identifying and addressing risks, collaborating with the Technical Support team, and traveling to customer sites for in-person guidance. The ideal candidate possesses prior experience in a customer-facing technical role, a proven track record of managing enterprise accounts, and experience conducting executive briefings and technical workshops. Competitive salaries, meaningful equity, and various benefits are offered.

Requirements

• Prior experience in a customer-facing technical role (TAM, Solutions Architect, Customer Success Engineer)
• Proven track record of managing enterprise accounts focused on increasing adoption and customer satisfaction
• Experience conducting executive briefings, QBRs, and technical workshops
• Extensive experience in a technical, customer-facing role working with enterprise customers
• Strong proficiency with modern infrastructure, especially Kubernetes and cloud providers (AWS, GCP, or Azure)
• Excellent communication and relationship-building skills, with the ability to influence both developers and executives
• Passion for helping others succeed with technology and a strong sense of ownership over customer outcomes

Responsibilities

• Build and maintain executive-level relationships with key stakeholders, serving as the primary technical point of contact for strategic accounts
• Develop and maintain technical roadmaps for key accounts, ensuring alignment between customer objectives and Ditto's platform capabilities
• Help customers scale with Ditto by developing new use cases, sharing best practices, and maintaining the customer’s technical roadmaps
• Proactively identify and address technical and business risks that may impact customer performance or satisfaction, and ensure retention
• Working alongside our Technical Support team, you’ll help navigate and complex technical issues in both functionality and performance
• Travel to customer sites to build deeper relationships and provide in-person guidance for implementations and strategic planning

Preferred Qualifications

• Experience with mobile development or edge computing technologies
• Deep expertise in database solutions

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k) and flexible spending accounts
• Private healthcare through Vitality
• A pension plan
• Flexible time off