Senior Technical Account Manager

Summary

Join SpecterOps as a Sr. Technical Account Manager to support the BloodHound Enterprise team, helping customers maximize the value of this identity attack path mapping technology. You will onboard and train new customers, maintain regular engagement, and assist with system integrations. Responsibilities include managing churn risk, monitoring account health, and collaborating with internal teams. The role requires experience in customer success or technical account management within the security industry, along with scripting and API experience. This remote position offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• Experience in Customer Success Management, Technical Account Management, Consulting, Pentesting, or other technical, customer-facing roles within the security industry
• Ability to maintain an account book of business
• Basic understanding of scripting languages such as PowerShell or Python
• Experience utilizing REST APIs to solve business problems
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques
• Ability to successfully complete a criminal background investigation
• Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
• Travel: up to 15% within region

Responsibilities

• Customer Onboarding and Training: Consult with customers to understand use cases and desired outcomes
• Onboard, train, and enable new BHE customers to ensure a smooth start
• Customer Engagement and Communication: Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security
• Drive effective communications with customers and internal teams
• Integration Assistance: Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition
• Churn Risk Management: Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention
• Account Health Monitoring: Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues
• Collaboration with Product, Support and Engineering Teams: Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design
• Develop solutions or prototypes that improve customer value recognition, leading towards developing new features
• Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers

Preferred Qualifications

• Experience in penetration testing and/or administering Active Directory or Azure
• Experience with open-source BloodHound or BloodHound Enterprise
• Demonstratable skill in describing and explaining Active Directory/Entra attack tradecraft
• Experience with JSON data formatting and containerization platforms

Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
• Flexible time off policy
• 13 paid holidays annually
• 401(k) with up to 4% company match
• Stock Options & bonuses
• Remote work: $1,500 new hire allowance to set up home office
• $500 annual home office allowance after first year
• $150 monthly cell phone and internet reimbursement
• $5,000 annual professional development allowance
• $5,250 towards continuing education or student loan repayment
• $1,200 annual budget for lifestyle, wellness, pet insurance and more
• A one-time $10,000 benefit towards family planning
• In person and virtual employee events throughout the year
• And of course, company swag!