Senior Technical Account Manager

Summary

Join HashiCorp as a Senior Technical Account Manager (TAM) and own the complete customer lifecycle for enterprise clients. You will be part of a collaborative team, driving customer satisfaction through lifecycle management. Responsibilities include onboarding, expansion, renewals, and conducting Quarterly Business Reviews (QBRs). This role requires strong technical skills in infrastructure architecture, cloud, IT operations, security, and DevOps, along with experience in customer-facing roles. Success in this position demands excellent communication, project management skills, and the ability to manage change within organizations. Travel is required for onboarding and QBRs.

Requirements

• 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
• At least 5 years in a customer facing role/customer success role
• Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
• Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
• Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
• Experience with implementing software products or solutions to large enterprise companies
• Excellent presence; strong written and verbal communication skills
• Upbeat, passionate, and unparalleled customer focus
• Experience managing and influencing change in organizations
• Strong project management skills
• Travel required during on-boarding phase of customer lifecycle and for QBRs (as needed)

Responsibilities

• Manage and be responsible for the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals
• Provide technical leadership for customer onboarding projects at large Financial Services, Healthcare, Retail and other industry verticals
• Driver customer success via high touch and low touch methods (automation tools)
• Conduct Quarterly Business Reviews (QBR) for enterprise customers
• Drive successful renewals with low churn and work with sales operations to execute renewals
• Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and DevOps processes
• Craft seamless onboarding processes for our customers by working cross-functionally with Support, Services and Sales Engineering teams
• Project liaison support for managing product deliveries into customers
• Conduct regular requirements gathering reviews and project reviews

Preferred Qualifications

Expertise in open source and SaaS is a major advantage

Benefits

#LI-Remote