Senior Technical Account Manager - IGA/Identities

Summary

Join Axonius's rapidly growing Identities team as a Sr. Technical Account Manager, delivering cutting-edge solutions for key security risks related to identities and SaaS applications. You will be the primary customer contact, fostering growth and discovering new product use cases. You will act as a liaison between customers, support, and engineering. Your ultimate goal is to ensure high customer satisfaction. This role involves training customers, demonstrating new features, building relationships, and proactively identifying additional use cases. You will also conduct regular meetings, work with customers and the product team on feature requests, and triage support escalations.

Requirements

• At least 4 years industry experience in a customer facing role within software and/or technology
• Deep knowledge in the IGA and Identity Management domain
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Basic understanding of Python
• Demonstrate critical thinking skills

Responsibilities

• Train customers on how to use the product
• Confidently demonstrate all new features as they are added
• Build customer relationships and ensure the relationships remain a positive experience
• Proactively engage with customers to find additional use cases for their environment
• Conduct regular meetings and QBRs with both the technical and executive customer teams
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer

Preferred Qualifications

• Experience building and delivering a technical partner enablement program
• Familiarity with API’s and their practical application in a real world environment
• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
• Understanding of data sets and how to effectively extract useful information

Benefits

• Stock options
• Attractive benefits
• An annual bonus