Senior Technical Consultant, Platform

Summary

Join ServiceNow as a Sr. Technical Consultant, Expert Services and become a functional and technical expert on a customer engagement team. You will consult with customers, configure ServiceNow Platform products, and accelerate customer business outcomes. Responsibilities include creating and delivering platform solutions, supporting engagement efforts related to process definition and improvement, advising customers on ServiceNow Platform capabilities, leading customer design workshops, guiding customers in completing required documentation, drafting user stories and acceptance criteria, providing oversight and training for customer system administrators, leading technical aspects of project delivery, developing integration components, preparing customer-facing deliverables, juggling multiple projects, promoting continuous improvement, supporting sales activities, and providing training and mentoring. This role requires a US Top Secret/SCI clearance, 3 years of experience in US federal agencies with ServiceNow GCC, ServiceNow security experience, 5 years of configuration/development experience, demonstrated ability to influence and consult, experience with web technologies and SaaS technologies, experience with data management, and strong interpersonal skills. Up to 50% annual travel is required.

Requirements

• United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
• 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)
• ServiceNow security experience including Vault, Edge Encryption and Data Privacy
• ServiceNow Domain Separation
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Experience with data management, database design, and database concepts
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Responsibilities

• Creation and delivery of platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards
• Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
• Lead customer design workshops across multiple ServiceNow platform products and capabilities
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings