Senior Technical Engineer

Summary

Join Element, a growing company focused on the German public sector, and help shape the digital future of public administration. We develop a secure, interoperable communication platform for authorities, defense, and public institutions, using the open-source Matrix protocol. As a Senior Technical Engineer, you will provide technical support to our cloud and on-premise customers, participate in customer calls to analyze installation and operational problems, and work closely with product and development teams. You will be the voice of our customers, providing feedback to improve our products. This remote position offers flexible working hours and a family-friendly environment. We offer 30 vacation days, stock options, annual bonuses, and team events.

Requirements

• Possess excellent German and English skills (at least C1)
• Have experience with Linux
• Understand web technologies & client-server architecture
• Demonstrate a high willingness to learn and the ability to quickly familiarize yourself with new technical topics

Responsibilities

• Provide technical support for our cloud and on-premise customers
• Participate in customer calls to analyze installation and operational problems
• Reproduce technical errors in test environments
• Work closely with product and development teams – you are the voice of our customers
• Relay customer feedback to improve our products

Preferred Qualifications

• Have scripting skills (Python, JavaScript or Rust)
• Have knowledge of Kubernetes, Helm, Ansible and SQL
• Have experience with Matrix, Open Source or Remote-Teams

Benefits

• 30 vacation days
• Stock options & annual bonus
• Flexible working hours & family-friendly environment
• Work from anywhere – remote or hybrid
• Team events, virtual or on-site