Senior Technical Implementation Consultant

Summary

Join Karbon as a Senior Implementation Consultant and lead end-to-end software implementations for accounting customers. You will support the sales team, act as a liaison between customers and internal teams, analyze and resolve technical challenges, and build a deep understanding of Karbon's platform. This role requires a qualified accountant background, strong knowledge of the UK accounting software ecosystem, and experience leading large-scale software implementation projects. The ideal candidate will have experience with no-code automation tools and previous sales experience. Karbon offers flexible work hours, remote work options, commuter benefits, home office equipment, cultural events, learning opportunities, generous parental leave, performance-based pay, an employee assistance program, wellness days, paid vacation, and a social club.

Requirements

• Qualified accountant (or equivalent practical experience working within or alongside accounting firms)
• Strong knowledge of the UK-based accounting software ecosystem
• Practical experience with APIs and how they apply to integrations and workflow automation
• 2-5 years experience leading large-scale software implementation projects, ideally within B2B SaaS or fintech environments
• Proficient in billing and payment processing software and technology platforms
• Excellent problem-solving skills, with the ability to think critically and independently in a fast-paced setting
• Clear and professional communication skills, both written and verbal

Responsibilities

• Lead end-to-end software implementations for accounting customers, inclusive of working with external contractors, managing data migrations, system configuration, integrations, and training for large user bases
• Support the sales team with objection handling, acting as a subject matter expert to assist in closing deals
• Serve as a key liaison between the customer and internal teams including product, support, and sales
• Analyse and resolve technical challenges, ensuring customers receive timely and effective solutions
• Build and maintain a deep understanding of our platform’s capabilities, APIs, and integration options
• Act as a subject matter expert on the UK accounting software landscape, providing consultative guidance to customers

Preferred Qualifications

• Hands-on experience with no-code automation tools, such as: Zapier Make.com Prismatic.io or similar integration platforms
• Previous sales experience or comfort in consultative selling and upselling during customer engagements
• Understanding of modern SaaS tools and best practices for user adoption

Benefits

• Flexible work hours
• Work remotely or in an office
• Commuter & work from home benefits
• Home office equipment menu for you to choose how you deck out your home office
• Cultural and offsite events
• Learning and development opportunities
• Generous parental leave
• Performance based and globally benchmarked pay
• Employee Assistance Program
• Up to 10 wellness days (because you don't need to be "sick" to stay well)
• Karbon Fun / Social Club!
• Up to 5 weeks paid vacation