Senior Technical Operations Specialist

Summary

Join Tripadvisor as a Senior Technical Operations Specialist and contribute to the world's largest travel site. This remote position, based in the MA area, requires occasional travel to Needham. You will manage multiple projects, prioritize technical issues, and identify opportunities for AI-driven automation. Responsibilities include consulting with clients on conversion tracking, launching e-commerce campaigns, and monitoring campaign health. The ideal candidate possesses strong problem-solving skills, excellent communication, and experience in client services or ad operations. Tripadvisor offers a competitive salary, performance bonuses, development programs, and comprehensive benefits.

Requirements

• Degree in Business Administration, Information Technology, or related field
• 5+ year of experience in Client Services/Delivery, Ad Operations, project management, business analysis, or other technical support roles
• Ability to prioritize and manage multiple projects, working effectively under pressure in a fast-paced environment. Strong attention to detail; highly organized with experience in cross-functional collaboration
• Excellent communication skills, both written and verbal. Ability to work effectively with a wide variety of people and executive stakeholders
• Strong attention to detail; highly organized with experience in cross-functional collaboration
• Experience with process improvement and automation tools, leveraging AI or other technologies to enhance operational efficiency
• Advanced Excel and basic SQL
• Basic knowledge of software interaction programs (API)
• Previous experience working with CRM systems (e.g. Salesforce, JIRA, Tableau)
• Comfortable working under pressure to meet tight deadlines

Responsibilities

• Manage multiple projects simultaneously, working closely with Product, Engineering and Data Science, and Account Management teams
• Independently assess and prioritize the severity of technical issues and project requests by evaluating effort level, client impact, and business value. Provide strategic recommendations on launch blockers and leverage analytical thinking to identify alternative solutions
• Identify opportunities for AI-driven automation, process optimization, and workflow enhancements, recommending strategic improvements to increase operational efficiency for both Tripadvisor and its partners
• Serve as a consultant to Tier 1 clients on conversion tracking implementation, ensuring clear communication of key issues and campaign launch statuses to both internal and external stakeholders
• Launch new e-commerce campaigns and provide technical support for metasearch, sponsored ads, Business Advantage, and other performance advertising initiatives. Responsibilities include implementing URL tracking, configuring and processing data feeds, managing conversion tracking, facilitating API integrations, and monitoring API and metasearch performance
• Develop expertise in internal operational tools and third-party platforms, including Salesforce, to streamline workflows and enhance efficiency
• Monitor the health of live partner metasearch campaigns, investigating pricing and conversion discrepancies, and proactively coordinating with Account Management and partners to resolve performance-related issues

Preferred Qualifications

• Strong problem solving, critical thinking, analytic, and decision-making skills. Able to ask the right questions, interpret data and trends, diagnose problems, propose creative and well thought-out solutions and formulate effective action plans to resolve issues
• User and customer-centricity. Keeping the end user and client in mind while ensuring your solutions and features will improve the user experience and solve customer needs
• Good business judgment when making decisions and understanding the relevance/impact of each decision on the strategic direction of the team and the business
• Excellent communication and interpersonal skills with various audiences across different seniority levels and a spectrum of functions
• High attention to detail and the ability to effectively lead multiple projects at a time. Successfully able to meet deadlines independently
• Comfortable with and adaptable to change. We work in an innovative fast growth environment where products and processes evolve rapidly
• Teamwork skills are essential. Strong advocate of Equity, Diversity and Inclusion
• Passionate about travel

Benefits

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas