Senior Sales Operations Specialist - Renewals

Summary

Join GuidePoint Security as a Senior Sales Operations Renewals Specialist and support the Sales Operations Leadership team, assisting Account Executives and managing renewal opportunities. You will track renewals, use Salesforce.com for quoting and order processing, and suggest pricing solutions. This role requires strong communication, technical sales support experience, and solid math skills. You will collaborate with internal and external stakeholders, analyze information, and contribute to process improvements. The position offers a remote work environment (primarily U.S. based) and various benefits, including health insurance, dental insurance, paid time off, and a retirement plan.

Requirements

• Associate Degree or equivalent from two-year college or technical school preferred
• 5+ years in a customer service/sales support type role, with at least 1-2 year’s experience in the IT industry. Renewals experience is a requirement
• Experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred
• Intermediate level experience with Microsoft Office and Internet Navigation
• Self-motivated with excellent prioritization and multitasking abilities
• Outstanding attention to detail and commitment to follow-through
• Technical sales/support and outbound calling experience required
• Ability to work well with a team
• Solid math skills with the ability to calculate margins/discounts, and percentages required
• Ability open to receive constructive feedback and apply it to improve results
• Demonstrates good judgment in analyzing information
• Strong written and verbal communication skills
• Up to 10% travel as needed
• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

Responsibilities

• Support the Sales Operations Leadership (SOL) team by fielding day to day questions from team members and providing general support to the SOS team
• Assist Sales Directors and SOL with guiding new Account Executives through processes and procedures at GPS
• Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date
• Support renewal business for larger/more strategic accounts as assigned
• Use Salesforce.com to generate quotes, track opportunities and process orders
• Promptly respond to internal and external inquiries
• Suggest creative pricing and payment solutions, balancing customer needs and pricing policies
• Assist Account Executives with identifying ways to increase profitability of renewals
• Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives
• Develop and retain knowledge of infosec products and industry as well as vendor resources
• Develop and maintain relationships with GuidePoint’s key vendors and customers
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Leverage resources and relationships to bring value to customers
• Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track requests and opportunities
• Work with the regional team to analyze information and make decisions that benefit GuidePoint Security
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables
• Other related duties to support the region as required and assigned
• Adhere to GuidePoint Security Core Values

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option